Online hate can have an impact in three interconnected ways:

• the harm done to its targets, either from personal harassment or from online spaces being experienced as hostile;
• the risk that those who encounter it may be radicalized by it, becoming more sympathetic and possibly even active; and
• the effect that it has on the values and culture of the online spaces in which it happens.

The line between hate speech and free speech is a thin one, and different countries, platforms and communities have different levels of tolerance. The line is even thinner in digital environments where hateful comments posted lawfully in one country can be read in other countries where they may be deemed unlawful.

Since its earliest days, the internet has been hailed as a uniquely open marketplace of ideas and it’s become an essential means for people to access information and services. The downside of this is that, alongside its many valuable resources, the internet also offers a host of offensive materials – including hateful content – that attempt to inflame public opinion against certain groups and to turn people against one another.

In the early months of 2011, the eyes of the world were on the Middle East, watching as the governments of Egypt, Tunisia and other autocratic regimes buckled under the pressure of democratic protest. Among those watching were a group of elementary students in northern Canada, who were able to watch a live Twitter feed of the protestors and other citizens of the region reporting what was happening. Despite their geographical isolation, these students were connected to events happening halfway around the world, thanks to the efforts of their teacher to bring digital media into the classroom.

The Internet has revolutionized how young people watch movies: half of Canadian teens say that they download movies without paying for them at least once a week. ^[1]